Buy With Confidence

SECURITY STATEMENT

Design 911 has taken every step possible to ensure that any data transmitted by our website users cannot be intercepted, viewed, or blocked by any unauthorized parties. We also have policies telling our users how we use/store your information within our company, information such as address information and credit cards. Please see our Privacy Statement below for further information on use of your personal information.

Design 911 ensures the security of protected data transmitted to and from our site through a server-based encryption technology called Secure Sockets Layer (SSL). As you enter personal information (such as a password, address or phone number, or even your credit card number), SSL technology encodes it so it is available only to you and Design 911. This security is industry standard and protects you from impostors, that might otherwise access your information as it travels across the internet. With this secure technology, you can send your credit card number to us without the risk of it being intercepted. SSL security makes shopping over the Internet safer than shopping by telephone.

PRIVACY STATEMENT

This Notice Describes Our Privacy Poliicy

Design 911 is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. No information collected by us on this site will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you.

CONTROL OF PERSONAL INFORMATION

Any personal information provided to or to be collected by Design 911 is controlled primarily by Design 911.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as 'personal information'. When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card's expiry date. This allows us to process and fulfill your order(s) and to notify you about the status of your order(s).

We will also collect non-transactional data should you enter a competition, request a brochure, take part in a survey, request an e-newsletter or contact Design 911 via the website. We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable including new Design 911 services and important functionality changes to the website. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information used in this way. The information collected will also be used to help us provide further services on this site in the future.

WILL DESIGN 911 SHARE THE INFORMATION IT RECEIVES?

Contractors: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes.

COOKIES

Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the Express Checkout and enable us to store items in your Shopping Basket between visits.

Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. It is not possible to purchase using Design 911 unless you have cookies turned on and we recommend that you leave them turned on. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

LINKS

We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site. We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by Design 911. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.

HOW DOES DESIGN 911 PROTECT CUSTOMER INFORMATION?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Please see our Security Policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

HOW DOES DESIGN 911 PROTECT CUSTOMER INFORMATION?

Any personal information provided to or to be collected by Design 911 is controlled primarily by Design 911.

WHAT CHOICES DO I HAVE?

You do not have to provide Design 911 with any of the information requested, however your computer will need to accept cookies to enable you to place orders with Design 911 .

HOW DO I COMPLAIN TO DESIGN 911?

Design 911 will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavor to fully resolve your complaint.

CONSENT AND DATA PROTECTION

Design 911 will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavor to fully resolve your complaint.

OPT OUT

You can opt out of e-mail updates by sending us an e-mail at customerservice@design911.com requesting that you be removed from our newsletter list by putting UNSUBSCRIBE ME in the subject line. There is also a facility on each newsletter to remove your self from the list.

CONTACT

If you have any comments, suggestions or concerns about this Privacy Policy please e-mail customerservice@design911.com

POLICY CHANGES

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Design 911 will be posted here and will take effect immediately.